01
Missed-call recovery
When staff cannot answer, CareRelay follows up by text and keeps the scheduling conversation moving.
Elegant patient revenue recovery
Recover the appointments your team cannot chase.
CareRelay uses AI voice and text workflows to recover missed calls, refill cancellations, reduce no-shows, and bring patients back—without replacing your front desk.
Built for independent and multi-location practices with 2–50 providers.
What to expect
Measurable help, with your team in control.
24/7
Patient response coverage
Human
Escalation when judgment matters
Visible
Appointment and revenue impact
From leakage to booked care
Every opening starts a recovery workflow.
CareRelay connects communication to the appointment outcome, so your practice can see what happened after a call was missed or a slot opened.
02
Cancellation recovery
CareRelay works your waitlist and eligible patient list as soon as an appointment becomes available.
03
Revenue reporting
See recovered calls, generated appointments, refilled cancellations, and estimated revenue impact.
04
Practice-defined escalation
Sensitive or urgent conversations are routed to staff according to rules set by your practice.
05
Patient reactivation
Run appropriate, practice-defined outreach for patients due for follow-up care.
06
A front-desk teammate
Automate repetitive communication while keeping staff in control of conversations that need judgment.
Outcome dashboard
See the work in appointment terms.
Report the conversations CareRelay handled, the openings it helped recover, and the estimated financial impact based on your practice’s own appointment values.
31
Missed calls recovered
11
Cancellations refilled
22
Patients reactivated
$18,750
Estimated revenue recovered
Illustrative dashboard only; outcomes vary by practice.
Designed around the front desk
Automate repetition. Preserve judgment.
Patient conversations follow practice-defined workflows. Staff can review requests, see recovery activity, and step in whenever an interaction is sensitive, urgent, or simply needs a person.
- Phone and SMS workflows
- Waitlist and follow-up outreach
- Practice-defined routing rules
- Messages requiring human attention
Pricing aligned to practice scale
Invest in recovered appointments—not more busywork.
Choose by practice size and communication volume. Final scope is confirmed during onboarding.
Starter
For small practices
$499/month
- AI call answering
- Missed-call recovery
- Basic SMS automation
- Reminders and analytics
Best for growth
Growth
For growing, multi-provider practices
$999/month
- Everything in Starter
- Cancellation and waitlist recovery
- Patient reactivation campaigns
- Integrations and advanced analytics
Multi-Location
For medical groups
$2,000+/month
- Multiple locations
- Centralized reporting
- Custom workflows and routing
- Priority support
One-time onboarding and integration typically ranges from $500–$2,500 depending on complexity.
Common questions
A practical first step for your practice.
Find the revenue hiding in your schedule
What do missed calls and empty slots cost you?
Estimate your monthly appointment revenue at risk, then explore a focused recovery workflow for your practice.